How to request warranty (return, repair and refund)? 1) We offer return to replace or refund within 3 days after receiving the package, the returned freight charge is on customer, and we could offer $10 coupon as compensation. 2) We offer free maintenance, or replacement at cost 20~60usd if get some scratches or other can’t removed marking within 7-30 days after receiving the package. The returned freight charge is on customer, we bear shipping back cost from us to you. 3) We offer maintenance at customer’s cost within 1 month ~ 12 months after receiving the package. Customer pays our labor cost 15usd + repair cost. Also bear two way shipping cost. 4) Artificial damages and some other problems incurs by abused, is out of free warranty, customer need to bear two way shipping cost and repair cost. 5) Notice: Auto upgrade or disassembly without our permission, will be lost free warranty. I need pay for customs duty? You may be charged custom duties and taxes for something purchased online. buyers are responsible for custom taxes,our sales price does not include any custom taxes. Phones function well? without scratches? All of our phones are fully functional, no scratches, looks like new. Box is Sealed? We ship unsealed box automatically, but you need sealed one, just leave message note in your order to let us know. How to check whether the phone can be worked in my country? Please visit this webpage: willmyphonework.net, you can find the answer. More question please click here: Warm Tip 1)Most Of our products are high-value, we strongly suggest you to open parcel in the post office or in front of post man’s presence.if it damaged or not what you ordered, refuse first, then ask the post man to provide official documents! 2) Leave 5 Stars Review For us if You are Satisfied, If You Are Not Satisfied With This Purchase, Please Contact Us Within 24 Hours, We Will Stay With You Until Problem Solved And Offer You The Best Service As We Can.